At Core Care Family Practice, we are committed to providing the best possible care and service to our patients. We recognise that occasionally things may not go as expected, and we welcome feedback as an opportunity to learn and improve.
How to Make a Complaint
If you are unhappy with any aspect of the care or service you have received, you can raise a complaint in the following ways:
- Friends and Family Feedback Forms – available at our practice.
- By Email – send your complaint to: nel.b81663@nhs.net
- In Writing – address your complaint to:
Core Care Family Practice
Cromwell Primary Care Centre
Cromwell Road
Grimsby
DN31 2BH
We will acknowledge your complaint, investigate it thoroughly, and provide a full response.
Independent Review – The Parliamentary and Health Service Ombudsman
If you remain dissatisfied after our response, you have the right to ask the Parliamentary and Health Service Ombudsman to review your complaint.
The Ombudsman is independent of the NHS and would normally expect to receive your request within 12 months of when you became aware of your concerns. However, the Ombudsman does have discretion to look into complaints submitted after this timeframe.
- Helpline: 0345 015 4033
- Website: www.ombudsman.org.uk
- Address:
The Parliamentary and Health Service Ombudsman
Citygate
Mosley Street
Manchester
M2 3HQ
If you are unsure whether the Ombudsman will be able to help you, or need advice about making a complaint, please contact their helpline.